Winback AI helps Shopify stores recover abandoned checkouts with AI calls. Recover abandoned Shopify checkouts
with AI calls.
Winback AI calls eligible shoppers after checkout abandonment, answers product questions, and can offer an expiring one-time FuseCode™ when enabled. Live Handoff is available on Growth and Scale.
This is what your shopper hears.
One real recovery call, start to finish, nothing cut. The agent answers a question, handles the objection about shipping, then offers the expiring code.
The coupon that expires while they watch
When a merchant enables the offer, each FuseCode is unique, one-time, and has a visible countdown. An eligible shopper can receive the code by SMS or email when the relevant delivery channel is configured. The code stops working after its expiry.
AI opens, you close
On Growth and Scale, Live Handoff can connect a qualified shopper to your phone when enabled and a destination number is set. The AI shares context before the connection so you know who is calling and why.
The AI discloses that it is an AI. A live transfer depends on your plan, settings, and whether your team answers.
Three moments, one recovered order
Every touch is branded to your store, your shopper never sees "Winback AI", only your name.
1 · The call
“Hi Priya, this is Maya, the AI assistant for Loom & Co. You left two linen shirts in your cart. Any question I can answer? I can also hold a discount for you…”
Calls can start after a configurable delay (15 minutes by default for new stores), subject to eligibility and calling windows. The assistant uses checkout context and identifies itself as AI.
2 · The FuseCode
Your 15% code: FUSE-7GX2, ⏳ expires in 47:58:12, tap to finish your order.
An enabled offer can create a unique one-time code for an eligible shopper. With email delivery configured, shoppers without a phone number may receive an email offer. The countdown page shows when the code expires.
3 · The handoff
“Great question about the fabric weight, let me connect you to Sarah, the owner. One second…”
On Growth and Scale, an enabled Live Handoff can transfer a qualified call to your configured number with context before you join, if your team answers.
Calls can start after a configurable delay (15 minutes by default for new stores), subject to eligibility and calling windows. The assistant uses checkout context and identifies itself as AI.
An enabled offer can create a unique one-time code for an eligible shopper. With email delivery configured, shoppers without a phone number may receive an email offer. The countdown page shows when the code expires.
“Great question about the fabric weight, let me connect you to Sarah, the owner. One second…”
What are abandoned carts costing you?
70.2% of carts are abandoned on average. Email recovery plateaus at 6-8%. Do your own math:
Assumes the industry-average 70.2% cart-abandonment rate (Baymard, 49-study meta-analysis). Your numbers will vary, that's why the sliders are yours.
Built to be trusted with your customers
AI that says it's an AI
The assistant identifies itself as AI during a recovery call.
Calls in minutes, not hours
Set the outreach delay to suit your store. New stores start with a 15-minute delay, subject to calling windows.
Guardrails built in
Calling windows, retry caps, do-not-call controls, and one-time code settings help merchants manage outreach.
The cheapest credible way to call your carts
Annual plans save 30%. And one promise across every tier:
Only answered calls count. Ever.
What's in every plan
- ✓US numbers · English
- ✓Automatic discount codes
- ✓Dashboard & call timeline
- ✓Call summaries
Free
Test the waters, on us.
- ✓US numbers · English
- ✓Automatic discount codes
- ✓Dashboard & call timeline
- ✓Call summaries
Launch
The wedge. Everything that matters.
- ✓Dynamic expiring FuseCodes™
- ✓SMS + email follow-up
- ✓International calls
- ✓Call windows & recordings
Growth
For stores in volume territory.
- ✓Live Handoff routing to you
- ✓Manual call rescheduling
- ✓CRM & revenue exports
- ✓Deep analytics
Scale
~$0.20 per connected call.
- ✓Everything in Growth
- ✓Dedicated support person
- ✓Direct AI configuration
- ✓Full global access
Questions merchants actually ask
Only answered calls count against your plan, ever. Unanswered rings, voicemails, and busy signals never use up your quota.